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Chargeback fraud is growing – can AI and Big Data stem the tide?

Monica Eaton, Founder of Chargebacks911
Monica Eaton, Founder of Chargebacks911

According to our research, 60% of all chargeback claims will be fraudulent in 2023. This means not just that merchants have to consider that chargebacks claims are more likely to be fraudulent than legitimate, but that individual merchants and the anti-fraud industry need to lay the groundwork to collect and analyze data that will show them what fraud looks like in real-time.

By Monica Eaton, Founder of Chargebacks911

While many industries are benefiting from so-called ‘big data’ – the automated collection and analysis of very large amounts of information – chargebacks face a problem. The information that is given to merchants concerning their chargeback claims tends to be very limited, being based on response codes from card schemes (‘Reason 30: Services Not Provided or Merchandise Not Received’), meaning that merchants would have to do a great deal of manual work to reconcile the information that the card schemes supply with the information that they have on hand.

While Visa’s Order Insight, Mastercard’s Consumer Clarity, and the use of chargeback alerts have reduced the number of chargebacks, merchants still have very little data on chargeback attempts. This article will look at how merchants can improve the level of data they receive on chargebacks and how they can use this data to create actionable insights on how to improve their handling of chargebacks.

What is big data?

2023’s big tech story is undoubtedly AI – specifically generative AI. Big data refers to the large and complex data sets that are generated by various sources, including social media, internet searches, sensors, and mobile devices. The data is typically so large and complex that it cannot be processed and analyzed using traditional data processing methods.

In recent years, big data has become a crucial tool for businesses and organizations looking to gain insights into customer behavior, improve decision-making, and enhance operational efficiency. To process and analyze big data, companies are increasingly turning to advanced technologies like artificial intelligence (AI) and machine learning.

One example of a company that is using big data to drive innovation is ChatGPT, a large language model trained by OpenAI. ChatGPT uses big data to learn and understand language patterns, enabling it to engage in natural language conversations with users. To train ChatGPT, OpenAI used a large and diverse data set of text, including books, websites, and social media posts. The data set included over 40 gigabytes of text, which was processed using advanced machine-learning algorithms to create a language model with over 175 billion parameters.

By using big data to train ChatGPT, OpenAI was able to create a language model that is more accurate and effective at understanding and generating responses than previous models. This has enabled ChatGPT to be used in a wide range of applications, including customer service chatbots, language translation services, and virtual assistants. Currently, technology very similar to ChatGPT is being used by Bing to replace traditional web searches, with mixed results, but, like self-driving cars, it is a matter of ‘when’, not ‘if’ this technology will become widespread.

AI and fraud

Chargeback fraud is a growing problem for businesses of all sizes. The National Retail Federation estimates that retailers lose $50 billion annually to fraud, with chargeback fraud making up a significant portion of that total. With the significant rise of online shopping, this type of fraud has become even more prevalent, as it is much easier for fraudsters to make purchases using stolen credit card information, forcing victims of fraud to then dispute the charges with their credit card issuer.

Chargeback fraud occurs when a customer disputes a valid charge made on their credit card, claiming that they did not make the purchase or that the merchandise they received was not as described. If the dispute is upheld, the merchant is forced to refund the money to the customer, along with any associated costs, and is typically charged a penalty fee by their payment processor. This not only results in a financial loss for the merchant but can also damage their reputation and lead to increased scrutiny from payment processors.

Where can machine-learning technology help with fraud? To understand this, we have to first understand its limitations. ChatGPT and Large Language Models (LLMs) like it are not Artificial General Intelligence (AGI) – the sci-fi trope of a thinking computer like HAL 9000. Although they can pass the Turing Test, they do so not by thinking about the given information and answering accordingly, but by matching what looks like an appropriate answer from existing text.

This means that while they can produce perfect text by copying existing text rather than ‘thinking’ about the substance of the question, they are prone to producing errors. This is something that isn’t acceptable when it comes to fields like fraud prevention – nonsense answers with a veneer of truth won’t work in the binary world of whether a particular transaction was fraudulent and unfounded accusations of fraud can damage a merchant’s reputation.

What is needed then are AI solutions built specifically for chargebacks. Companies like Chargebacks911 have been working on this for years now, and their solutions are based on big data models that have been built up over that time. Because of their extensive experience working in that field, they are the ideal partner to work with to bring AI up to speed and address the problem of chargebacks.

CategoriesAnalytics IBSi Blogs

The economic downturn will see greater innovation in FinTech: Three tips to thrive

Hannah FitzsimonsIt’s no secret that FinTech businesses have been fighting an uncertain economic environment over recent years. Landslide economic challenges have put every British business under extreme pressure, but our industry has shown its resilience. It’s the ability to adapt. To evolve. And ultimately, to continue to thrive despite uncertainty.

Hannah Fitzsimons, CEO, Cashflows

In fact, according to the latest CBS Insights report, FinTech companies are still thriving in the marketplace. And bigger businesses are taking note of the industry’s strength. Take Apple and its high-yield savings account for example. The company is actively seeking to increase and establish its fintech presence – and I wouldn’t be surprised if we see other Big Tech companies follow suit.

Why is FinTech maintaining its resilience?

People will always need to spend money, and with online payments being the second most common payment method in the UK, the opportunity for FinTechs is huge. Consider Buy Now Pay Later (BNPL); before the pandemic, BNPL was a term that many consumers likely hadn’t heard of, with a transaction value of just £34 million globally. In 2023, it’s predicted to reach a global transaction value of £300 million – a more than ten-fold increase – supporting consumers to access the products they love in a way that works for their financial situation.

Amongst wider economic challenges, fintechs need to continue this evolution. To consider the needs and wants of British consumers and design and deploy services that do not just meet but exceed expectations. In my experience, diamonds are made under pressure, and FinTech businesses need to harness this opportunity to not only survive but thrive.

Navigating the storm: Why strong leadership is essential

Strong leadership is essential to fostering innovation, especially in challenging economic times. Leaders must be able to navigate uncertainty, quickly identify emerging trends and be able to pivot strategies to stay ahead of the curve. To be able to execute this requires a strong, creative team. People are the most important part of a business, and as such, need to be supported through challenging times by business leaders.

To foster a culture of innovation where every employee feels valued, heard, and appreciated, FinTech leaders need to inspire their employees. They must be bought into the company’s innovation journey and feel passionate about its success.

The leaders who establish these relationships and build agility into the business from the top down can not only weather economic downturns but emerge from them stronger and more innovative than ever before.

The power of understanding consumers

In my opinion, innovation needs to make a real difference to the end user. Whether that’s giving a SMB rapid access to its business payments, or providing real-time spending behavior insights, the ultimate innovation measurement is the end impact.

However, before we can get to impact, businesses first need to identify the opportunity: understanding consumer behaviour and spending trends.

For example, at Cashflows, we’re always looking to innovate in line with our customers’ needs. To understand those needs, we surveyed small and medium businesses to understand their hesitations about switching payment providers. The research found that of the businesses that had switched merchant acquirers in the past, two in five experienced frustrations during the process. Companies cited challenges such as needing to submit significant amounts of documentation (61%) and having to share the same information multiple times (54%).

Using this insight, we created AI-powered fast onboarding to streamline merchant onboarding. Listening to customers influenced our decision-making and in turn, allowed us to create and invest in an innovation that would yield the greatest impact for not only our customers but our business.

From Insight to action: Creating and delivering a winning strategy

In business, you’ll hear how important a well-crafted strategy is almost every other day. Yet, many businesses are still yet to put a truly cohesive strategy in place. With the economic downturn changing customer behaviors and market conditions evolving rapidly, I think every business should have a comprehensive strategy to guide their product roadmap and effectively communicate a route through tough times.

When looking at innovation, particularly in an uncertain economic climate, a sound strategy will help FinTech day-to-day to adapt to changes and prioritize investments in initiatives that align with the company’s long-term goals and missions. In hard economic times, it’s easy to get lost in the day to day running of the business, fighting fires as they arise. However, by investing the time to develop a comprehensive strategy, FinTech businesses can boost productivity, stay ahead of the curve, and emerge stronger from economic downturns.

The key to success is the strategy execution. The strategy plays a crucial role in establishing the business’s direction; however, the execution of that strategy is what brings tangible changes throughout the company. This is where the workforce comes into play. To effectively implement a strategy, it is vital to engage employees and align them with the business’s vision and objectives. By fostering a culture of engagement between employees and the company, the organization will thrive, especially during challenging times.

Strong leaders, customer understanding, and a clear strategy. The points seem so simple yet foster huge opportunities for fintech businesses battling the economic downturn. We’ve already shown the amazing impact fintech innovations can have on supporting people and businesses through times of hardship. By taking stock and prioritizing strategic decision-making, the fintech industry will continue to thrive. I’m excited to see the next innovation that revolutionizes spending.

CategoriesAnalytics Artificial Intelligence IBSi Blogs IBSi Flagship Offerings Loans

Specified user FinTechs are helping lenders ride the AI wave for origination and underwriting

Raman Vig and Sudipta K Ghosh co-founders of Roopya
Raman Vig and Sudipta K Ghosh co-founders of Roopya

The Indian digital lending industry is undergoing a major transformation due to its unprecedented pace of growth. As per the recent stats – more than 200m people have availed of retail loans in a year and this is growing at 20% CAGR.

By Raman Vig and Sudipta K Ghosh co-founders of Roopya

The significant rise in the disbursement volume not only exhibits the uptick in the number of borrowers but also demonstrates the emergence of digital lending players in the market.

Many FinTech companies are overshadowing brick-and-mortar lending institutions by digitising every aspect of the lending process. This can be attributed to the rapid adoption of Artificial Intelligence (AI) and Machine Learning (ML) models that expedite and enhance the lending process. Given the scenario, the new-age lenders are moving from traditional risk models to a data-backed approach to be more relevant in the market.

A major step towards addressing gaps in the lending ecosystem

Data is the most critical element for any AI / ML model. In lending, credit bureau data and alternate data becomes the base for any propensity model for loan origination, preparing scorecards for underwriting, or even creating early warning signals on existing portfolio.

Hence data becomes the most powerful and significant force that drives the digital lending industry. In the present ambiguous scenario, the Indian lending industry has flagged several concerns on the dynamics of the data distribution of borrowers among lenders.

India has more than 1200 active lenders, out of which, only 1% have access to advanced data and analytics tools. This creates a significant gap on the supply side as small and mid-sized lenders lose out on the data-driven lending race. The new-age loan origination and underwriting tools which are accessible only to large-sized lenders create a huge disparity in data intelligence. Consequently, these lenders have to incur high acquisition and underwriting costs, ultimately leading to high-interest rates for borrowers.

Grappling with an unregulated lending scenario, the Reserve Bank of India (RBI) planned to put a guardrail on the ecosystem. The apex bank announced the appointment of a new set of FinTech companies as ‘Specified Users’ of Credit Information Companies (CICs) under the Credit Information Companies (Amendment) Regulations Act, 2021 based on stringent eligibility criteria. These Specified User FinTechs get access to credit data, run analytics and help digital lenders make data-driven decisions.

The appointment of Specified User FinTech players has not only regulated credit data distribution but also resulted in more streamlined and secure digital loan processing.

AI underwriting models

Every year, over 15 million ‘New to Credit’ borrowers enter the credit ecosystem. This makes loan underwriting a tricky process for lenders under the existing conventional models. Every customer or borrower has unique financial circumstances which bring uncertainty many inches closer to making credit decisions.

If an underwriting practice is not backed by data and analytics, it can lead to economic meltdowns for lenders. And that’s where Specified User FinTechs come to the rescue, providing lenders with the ability to interpret enormous data amounts much faster and more accurately than conventional underwriting practices. It equips lenders with AI and ML-backed underwriting models, adding an extra layer of better oversight on how data sets can be used strategically to come up with personalized solutions for each borrower.

FinTech players are one of the early adopters of technology. The advent of Specified User FinTechs helped lenders to venture into segments that were deemed high-risk by conventional lenders. Simply put, they have been successful in bridging the accessibility gap for underserved lenders, making them ride the wave of AI.

Predictive algorithm to streamline the lending process

In practical terms, AI works intuitively like predicting defaulted or paid loans. Specified User FinTech combines AI algorithms with ML classification mechanisms to create probability models for lenders to have better credit decision ability. The technologies are applied to improve credit approval, and risk analysis and measure the borrowers’ creditworthiness, which further helps small and mid-sized lenders scale with ease.

FinTech companies that are recognized as Specified Users have competencies to store huge amounts of credit data and build AI and ML models on structured and unstructured data sets. This provides more streamlined and better insights for borrower segmentation, predicting loan repayment, and helping in building better collection strategies. Besides this, Specified User FinTechs are helping lenders to be on top of automation whether in loan underwriting or pricing for personalized offerings.

On a similar backdrop, lenders’ ability to recognize early warning signs proves to be highly beneficial for lenders with credit risk management. Recognized by RBI, lenders can be certain of the credibility of Specified User FinTechs in terms of data and analytics.

Specified User FinTechs leverage the intuitive yet data-backed behavior that detects any suspicious borrower and red flags as fraud. Unlike traditional tools of analysis, it can alleviate the possibility of human errors arising from biases, discrimination, or exhaustive processing practices. By utilizing NLP (Natural Language Processing), lenders can accurately generate warning signals instantly.

Final Thoughts

The landscape of digital lending in India is continuing to evolve. Lenders can reap the benefits of data hygiene performed by AI and ML infrastructure established at the Specified User FinTech’s end. By automating and bringing all significant practices to one place, lenders are empowered to improve customer experience, take leverage of predictive analysis, enhance risk assessment, and improve credit decisions and breakthrough sales bottlenecks.

CategoriesIBSi Blogs Uncategorized

Increasing demands on cybersecurity as finance evolves

The rise of Fintech is a challenge for regulators, as outlined by the IMF earlier this year. Yet legislation isn’t the only area which needs to keep pace with the evolution of finance. As digital services and infrastructure expand, cybersecurity has never been more important.

by Simon Eyre, CISO, Drawbridge

Cyberattacks are on the rise – increasing in both frequency and sophistication – and financial players are a prime target. For instance, research from the Anti-Phishing Working Group, shows the financial sector (including banks) was the most frequently victimised by phishing in Q2 2022, accounting for over a quarter of all phishing attacks. A successful attack of any kind can have catastrophic consequences: in February, cryptocurrency platform Wormhole lost $320 million from an attacker exploiting a signature verification vulnerability.

Simon Eyre, CISO, Drawbridge, discusses your cybersecurity needs
Simon Eyre, CISO, Drawbridge

As finance evolves, it’s imperative that institutions of every size are doing all they can to protect themselves from cybercriminals. But what does that look like in practice? Let’s examine some key actions all companies must take.

Strengthening weak links

You may not be looking for weak links in your security infrastructure – but your adversaries definitely are. A single vulnerability is an open door for criminals.

Businesses must continually search for weak links in their cybersecurity armour – such as through vulnerability management and penetration testing – to identify and strengthen these weaknesses before malicious actors do.

This is especially important as working habits also evolve, with remote and hybrid working established as the norm. These offer many benefits but can also greatly increase risk as employees access systems from numerous locations and devices move on and off networks. In fact, Verizon’s Mobile Security Index report found that 79% of mobile security professionals agreed that recent changes to working practices had adversely affected their organisation’s cybersecurity. This isn’t to say that companies should ban remote working but they need to be aware of their heightened risk and be proactive about managing it.

Educating the team

A crucial part of this risk management involves employee education. Many cyberattacks rely on social engineering techniques like typo-squatting (often used in conjunction with targeted phishing attacks) to impersonate trusted parties and fool employees into providing critical access or even direct funds. Therefore, employees at every level need to know the techniques that are being used against them and be trained in the appropriate cybersecurity response.

The way this education is delivered is also important. A one-off PowerPoint presentation won’t cut it – teams need continuous training and engaging exercises, such as attack simulations, tabletop exercises and quizzes, to ensure that crucial information is taken in.

Creating a cast-iron incident response plan

Part of protecting yourself from the damage of a cyberattack is planning what to do in the event of one.

An incident response plan is a critical part of a firm’s cybersecurity infrastructure, structuring the steps to be taken following an incident. Plans should include key contacts and a division of responsibilities, escalation criteria, details of an incident lifecycle, checklists to help in an emergency and guidance on legal and regulatory requirements. Plans can even include template emails to support communications and companies should draw on knowledge from private resources and industry experts, as well as their government’s resources, to help them create a cast-iron plan.

The road ahead for finance and cybersecurity

Over the coming years, the rate of digital change isn’t set to slow. With BigTech’s eyes on banking, traditional banks innovating to keep up with challengers, the rise of ‘superapps’ and cryptocurrency supporting the emerging metaverse – to name just a few – there’s significant change still yet to occur.

The finance sector’s cybersecurity response must also continue to evolve in order to keep up. Part of this will mean relying more heavily on AI, such as in continuously monitoring networks for threats, although this tech will also be leveraged by cybercriminals. Additionally, it will be crucial for the cybersecurity as a whole to close its skills gap: there is currently an estimated global cybersecurity workforce gap of 3.4 million people.

The future is exciting but without the right protections, it can be dangerous too. If firms are to protect their assets and customers, they must build cybersecurity into the heart of their practices. Reaping the rewards of the FinTech boom means keeping firm control of your security risk.

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Difference between Low Code & No Code development

low-code application development platform is a visual software development environment that empowers multiple developer personas. It uses visual development tools with drag-and-drop or point-and-click design capabilities, abstracting the code in application design and development, thus providing a simple and intuitive development environment. Low code helps to free up your IT staff to focus on more value-add tasks. It can help enterprises roll out applications with a shorter time to market with high abstraction— Utsav Turray, General Manager – Product Management and Marketing at Newgen Software

What is a low-code platform?

Low code enables enterprises to rapidly develop customized solutions and applications for multiple interfaces like web, mobile, wearable devices, etc., to automate end-to-end customer journeys.

Benefits of low code platform

1. Empower IT, Teams, for Optimum Resource Utilization:

Your IT teams spend long hours maintaining systems with periodic updates, compliance checks, and performance measurements. Low code can help you minimize this burden by automating such recurring tasks, allowing IT experts to focus on other important activities.

Utsav Turray, General Manager - Product Management and Marketing at Newgen Software
Utsav Turray, General Manager – Product Management and Marketing at Newgen Software

2. Fulfill Customer Expectations by Responding Quickly

Today’s tech-savvy customers want you to respond quickly to their needs. With these platforms, you can quickly respond to customers’ needs by developing and deploying applications rapidly. Also, you can deliver a personalized customer experience using customizable applications.

3. Enhance Governance and Reduce Shadow IT

Shadow IT is an area of concern for enterprises as it accrues technical debt and affects its overall risk monitoring. Low code offers a collaborative work environment and reduces dependencies on third-party applications. It helps reduce shadow IT through central governance and visibility.

4. Handle Complex Business Needs with Faster Go-to-market

A low code platform with well-designed functional capabilities like drag-and-drop tools helps developers handle a range of complex business and technological needs. These platforms enable faster development of complex business applications in a short period, fostering quick innovation and rapid go-to-market.

What is no code platform?

No code is a tool for nonprofessional developers. Using a no-code platform, anyone in the organization can build and launch applications without coding languages using a visual “what you see is what you get” (WYSIWYG) interface to build an application and intuitive user interface. A no-code platform often uses drag-and-drop functionality to enable development and make it accessible for organization-wide users. No code platforms are mostly directed to serve the needs of business developers who can develop applications with workflows involving fewer work steps, simpler forms, and basic integrations.

Benefits of no code platform

  • With no code, organizations can work without IT interference.
  • Organizations can make applications in less time and with fewer resources.
  • Compared to conventional coding methods, no-code solutions reduce the development time since developers don’t need to hand-code each line of code.
  • Functionality and design are more easily changeable than hard coding allows. Developers can also integrate any change easily and enhance functionalities in the applications whenever required; this helps businesses provide a better customer experience.
  • No code platforms don’t require similar effort as a conventional coding approach to building applications, thus being cost-effective.

Difference between low code and no code

Working with Newgen, you’ll have access to Newgen’s low-code and no-code intelligent automation capabilities. However, both platforms focus on a visual approach to software development and drag-and-drop interfaces to create applications.

Low code is a Next-gen Rapid Application Development tool for multiple developers, whereas no code is a Self-service application for business users. The primary purpose of low code is the speed of development it offers, whereas, for no code, it’s the ease of use.

If the goal is to develop simple applications that require little to no customization and are based on improving the efficiency of a simple workflow, no code platform should be the ideal choice. An example could be order management, employee onboarding, or scheduling to improve employee efficiency.

Low code, on the other hand, is more suited to enterprise use cases. It is directed towards various personas, including business developers. Low code is more flexible than a no-code platform. An example could be Business Process Automation, Application modernization, Internal applications, and portals. Developers can work with stakeholders in all the stages of the development process, and low code can help them address complex integration scenarios, which gives an organization faster time to market.

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Partnerships to tackle the SME funding gap

Collaborative partnerships can remove barriers to SME borrowing, in turn boosting the global economy. In an already challenging market for businesses of all sizes, SMEs are facing the additional strain of being unable to access the working capital they need to manage cashflow, take advantage of growth opportunities or help them get through quiet periods.

by Martin McCann, CEO, Trade Ledger

The good news for SMEs – and the banks wanting to provide them with a better solution – is that the technology to resolve these pain points already exists. Companies like Trade Ledger provide the technology that lenders need in order to offer businesses fast, easy access to working capital – worthy of a digital economy.  A good example of how that is working in reality is our partnership with HSBC.  Working together, we created a digital solution that cuts the approval process for new receivables finance from up to 2 months, down to within 48 hours.

Utilising the interconnected ecosystem

Martin McCann, CEO, Trade Ledger explains how partnerships among banks and FinTechs can help SMEs.
Martin McCann, CEO, Trade Ledger

Even the world’s largest commercial bank cannot do it all in-house, instead seeking agile, enterprise technology partners to fast-track digital transformation strategies and start adding value to customers sooner. We call this collaborative innovation.

Such partnerships are nothing new. Indeed ‘partnership’ seems to be something of a buzzword in the financial services industry today – thanks in part to open banking, but also Covid-19 forcing many to seek alternative solutions quickly in a time of crisis. It is encouraging to see banks, FinTechs and other payment services providers increasingly looking to build partnerships within the financial ecosystem, for the mutual benefit of both organisations as well as their underlying customers. Utilising purpose-built solutions of other providers, financial institutions of all sizes can get new solutions to market more quickly and at lower cost, helping them to remain highly competitive.

Another example of innovative collaboration is the way in which we work with Thought Machine, the cloud-native core banking technology provider. Together, with Trade Ledger’s loan origination and management capabilities, we are able to deliver a fully integrated technology stack for commercial lenders and banks. The API-driven data exchange enables a high level of real-time. Banks can now rapidly configure and launch new digital products such as asset-based-lending, invoice and receivables finance, with ease and control.

SME lending to boost the economy

By leveraging open banking APIs and data modelling to build a real-time view of the customer, banks can get a richness and quality of data that removes traditional blockers to extending credit to the mid-market and SME sectors.

I believe there is also a moral obligation for the industry to provide critical global supply chains with access to liquidity in order to fuel a global economic recovery. SMEs play a vital role in the global economy, so the industry must come together to remove the barriers that hold them back – including the inability to access external capital. Innovation happens where capital flows!

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Role of FinTech platforms in the trade finance industry

VP at Triterras
Swati Babel, a cross-border trade finance business specialist, and VP at Triterras

Trade is the engine that powers development and competitiveness in the global economy, thereby encouraging fairness, creativity, and productivity. When trade flows in a rules-based system, jobs, wages, and investment accelerate immensely.

By Swati Babel, a cross-border trade finance business specialist, and VP at Triterras

Trade financing supports trade at every level of the global supply chain. Trade finance makes ensuring that buyers get their products and sellers get their money by supplying liquidity, and cash flows, and reducing risks. Simply expressed, trade finance is necessary for the cross-border movement of products and services.

With the Global Trade Finance Market estimated to reach $85.85 billion by 2027, growing at a CAGR of 7.06%, it becomes an integral part of every country’s economy. The world’s vast domestic market and a large pool of skilled workers make trade finance an attractive destination for foreign investors. However, the complex regulatory environment and lack of access to financing restrict the expansion of business operations across various markets.

However, the emergence of FinTech platforms over the years is paving the way to simplify and seamlessly align the trade finance industry. FinTech platforms are providing much-needed solutions for businesses by offering innovative financing products that are tailored to the needs of enterprises. These platforms are helping businesses to overcome the challenges they face in accessing traditional bank financing, and they are playing a key role in promoting economic growth and development. The platforms provide businesses with the financing they need to grow and expand their operations and also help the businesses manage and improve their financial planning.

The role of FinTech platforms in the trade finance industry is to provide an efficient and cost-effective way for businesses to finance their international trade transactions. The platforms offer several advantages over traditional banking products, including:

  • Access to capital: Fintech platforms provide businesses with access to capital that they may not be able to obtain through traditional banking channels. This can be particularly helpful for small businesses and startups that may not have the collateral or credit history required by banks. Moreover, Fintech platforms provide businesses with enhanced access to funding, which can be used to finance trade transactions. Another key advantage of fintech platforms is their ability to connect borrowers and lenders from around the world, which gives borrowers greater access to capital. In addition, fintech platforms usually have lower transaction costs than traditional banks.
  • Flexibility and Cost Effectiveness: Fintech platforms offer more flexible terms than traditional bank loans, which can be important for businesses that have the irregular cash flow or are expanding into new markets. Fintech platforms offer flexible products and services that can be customized to meet the specific needs of businesses. Fintech platforms offer cost-effective solutions that can help businesses save on costs associated with financing trade transactions. Various fintech platforms have relationships with multiple lenders, which gives them the ability to get customers the best possible terms for loans and can often provide more flexible repayment terms than banks. This means that businesses can choose a repayment schedule that works best for them, instead of being tied into a rigid repayment plan from a bank.
  • Agility and Efficiency: Fintech platforms typically offer a faster and more convenient application process than banks. This can be critical for businesses that need to quickly obtain financing for time-sensitive trade transactions. Fintech platforms for trade financing are a lot faster than going through a bank or other financial institution because the process is often much simpler and there is less paperwork involved. Fintech-led events and activities such as the Singapore Fintech Festival also enable an ecosystem of networking and partnerships. Because of these reasons, banks and financial institutions with sufficient capital often team up and participate with the Fintech platforms for lending/co-lending opportunities. Additionally, they also enable businesses to streamline their trade finance operations and improve overall efficiency. Innovative solutions such as AINOCR or Electronic B/L help in digitizing analog data, such as paper documents, bills, etc. These platforms provide valuable data and analytics to help businesses make informed decisions about their trade finance need and help businesses streamline their operations by automating key processes.
  • Enhanced security: Fintech platforms often utilize cutting-edge security features, such as blockchain technology, which can provide an additional layer of protection for businesses and their customers. Many platforms use such next-gen technologies to protect borrower information and ensure that transactions are processed securely. This can give borrowers peace of mind when taking out a loan or making a payment.

FinTech platforms are playing an increasingly important role in the trade finance industry. By providing a digital infrastructure for the entire supply chain, from producers to retailers, they are making it easier for businesses to connect and trade with each other. This is particularly important in the current climate, where businesses are under pressure to move faster and be more agile. FinTech platforms can help them do this by streamlining processes and reducing costs. While credit assessment and due diligence should be carried out manually to avoid Trade-based Money Laundering, however for everything else, Fintech platforms are changing the landscape of Global Trade Finance.

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Digital Banking: Making more of less money

The cost of living crisis that the United Kingdom has been reeling under since late last year is set to get worse, with the annual household energy bill predicted to touch £3,600 this winter. This will put enormous financial stress on families, 1.3 million families went into the pandemic with savings of less than a month’s income. How can banks help customers manage their money so that they save costs and earn better returns in these trying times? This article discusses some ideas.

by John Barber, Vice President, Infosys Finacle Europe and Ram Devanarayanan, Head of Business Consulting, Infosys Finacle Europe

Money management features to support budgeting and planning

Ram Devanarayanan, Head of Business Consulting, Finacle Europe

The first thing banks can do is provide a tool that simplifies budgeting for the ordinary customer. A few mainstream U.K. banks already offer apps that not only group spending by category – food, utility, entertainment, travel, for example – but also allow users to set (and monitor) category-wise budgets.

For retail customers, some banks also support planning for future expenses by creating “savings pots” in which they can accumulate money towards a specific goal. For example, retail customers can save up for school fees, home renovation and emergency funds. Similar to savings pots, business customers can use virtual accounts to manage their money better. This enables them to use money efficiently and save on overdraft costs and earn higher returns through money market investments. Last but not least, virtual accounts also benefit banks by reducing the costs associated with creating new accounts.

Education for a long-term view

Knowing how the money was spent allows customers to take informed actions to manage their finances better. But tools can only do so much. To really improve the state of financial health, banks should join the government and academic institutions in building money management awareness among the general populace. A great example is LifeSkills, a Barclays initiative that has helped more than 13 million young people learn, among other things, money management skills such as budgeting and avoiding fraud. HSBC believes in informing them young by using storytelling and gaming to teach money concepts to kids right from the age of three. The truth is that only sustained education will teach people to plan finances for the long term. At a time when one protracted crisis is following another, the importance of financial planning cannot be overstated.

Banks can also leverage analytical insights to send contextual alerts nudging customers to pay bills on time, sweep excess funds into a higher-rate deposit and renew an insurance policy.

Open banking for control, convenience and choice

John Barber, Vice President, Infosys Finacle Europe

Having greater visibility and control helps customers make the best use of depleted resources. Open banking can play a role in this. For example, it enables Variable Recurring Payments (VRP), whereby customers can authorise payment providers to make payments on their behalf within agreed limits. Customers have greater flexibility over setting up/ switching off VRPs compared to Direct Debits and can also see the status of their VRPs on a dashboard.

Another advantage of open banking is better consent management – users can define clear parameters for what they are consenting to. This is also useful for small business customers to manage cash. For instance, a small business can use this facility to authorise AISPs (Account Information Service Providers) and PISPs (Payment Initiation Service Providers) to sweep excess liquidity into an external fund to earn a higher return.

Still, the adoption of open banking is quite limited in the U.K. Besides having data privacy and security concerns, customers don’t fully understand how open banking works and what it could do for them. Since most of these issues can be addressed through education, banks should include open banking awareness in their financial literacy programmes.

This would benefit them too. Open banking is an opportunity for financial institutions to tap ecosystem partnerships to present a more complete service, including non-banking offerings, to customers. They can source the latest, most innovative offerings from fintech companies to fulfil a variety of needs at competitive rates.

Personalised services at the right “moments in time”

At the very least, “correctly” personalised services – based on data analytics – prevent banks from annoying customers with irrelevant offers. But the real reason for personalising banking should be to deliver the right service at the right moment of time as a frictionless experience. This is also very much in the banks’ interest because it reduces the likelihood of customers fulfilling their requirements elsewhere.

Personalisation also builds banks’ customer understanding, crucial for a successful ecosystem play. The future belongs to banks offering competitive financial and non-financial propositions sourced in-house as well as from third-party ecosystem partners. India’s first fintech unicorn, Paytm, exemplifies this; it grew quickly from being a mobile wallet bill payment platform into a vibrant e-commerce marketplace before acquiring a banking license. In the first 18 months, Paytm Payments Bank opened a massive $42 million savings account.

In contrast, financial institutions persisting with the traditional banking model will be relegated to the role of a utility. To avoid that fate, they must invest in a robust digital platform capable of onboarding and supporting a diverse partner ecosystem.

Embedded, invisible banking

Ecosystem banking leads naturally to embedded finance, where banking products and services are inserted so seamlessly within customer journeys as to be almost invisible. Embedded finance fulfils the younger generations’ demand for an Amazon type of all-encompassing, personalised, frictionless and entirely digital experience that the next-generation providers are bringing to market. For example, Paytm offers a wide range of services, including banking, insurance and investments, ticket booking, food delivery, shopping, and of course, seamless payments to finance all of these.

To compete, banks will also need to compete with apps by increasing the capabilities of their apps beyond just core banking processes.  All these evolutions – ecosystem play, platform business model, embedded finance, and app style capabilities – call for comprehensive digital transformation, starting from the banking core. DBS in Singapore is an outstanding example of a traditional financial institution that transformed itself into one of the world’s best digital banks.   But even as other banks go on this digital journey, they should continue to create highly competitive products and services. This is especially important because in difficult times customers’ needs, above everything else, are more value for their money.

CategoriesIBSi Blogs Uncategorized

Driving Asia’s real-time payments boom

Leslie Choo, MD Asia, ACI Worldwide

Long before the Covid-19 pandemic descended, digital money had already been gaining currency with consumers, small businesses, and large institutions around the world. Covid-19 accelerated that trend. In Asia specifically, it led to a profound shift in the region’s payment landscape.

by Leslie Choo, MD Asia, ACI Worldwide

Almost overnight, it showed why and how real-time payments can make a tangible difference and instantly help accommodate personal and professional needs. Access to immediate funds for basic subsistence and business continuity has now become paramount for consumers and businesses.

The outcome has been a generational leap in behaviour, where customers no longer accept a fragmented payment experience and instead expect and demand an agile, integrated, mobile-first, and consistent payment experience across all channels and form factors.

At the same time, the pandemic prompted consumers and businesses to reassess their use of cash. So much so that by 2025 non-cash transactions in Asia-Pacific are forecast to exceed the one trillion mark. Cash, it seems, now has a real competitor.

The shift to digital gathers momentum

The APAC online payments industry was profoundly impacted by the pandemic, leading to major advances in the market. 97% of consumers now consider the digital channel the best way to interact with their bank or use it as one of several channels in a multichannel or omnichannel offering.

The digital payments revolution continues to lead the way in Asia Pacific. The pace of transformation in APAC is quickening on the back of advances in technology, progressive regulation, a range of competitive participants, including traditional providers and new fintech entrants, evolving consumer needs, and the accelerated digitalisation on the back of the pandemic. In fact, digital payments are expected to account for 91% of total e-commerce spending by 2025 in Southeast Asia, up from 80% in 2020.

It is also widely acknowledged that digital and real-time payments significantly reduced the cash flow issues that plagued supply chains following the Covid-19 outbreak. The ability to pay suppliers, staff, logistics, and utilities digitally reduced the cashflow constraints of many businesses and highlighted the gross inefficiencies and costs associated with cash and traditional payment methods.

Individually, these factors would all generate growth for real-time and digital payments; however, combined, they are almost certain to ensure that high growth and adoption continue unabated. As dependence on digital payments increases, it’s hard to see consumers reverting to their traditional mindset or behaviour.

Explosion of form factors and frictionless payment experiences

As we emerge post-pandemic, payment acceptance infrastructure continues to evolve and drive payment innovation through a range of new payment methods or form factors.

Traditional smartphones and cards will remain the primary payment methods for now. But other forms such as wearables, IoT, and smart home devices will accelerate uptake and expand real-time and digital adoption while continuing to chip away at cash’s receding influence.

Transactions that are frictionless, global, and ubiquitous in nature will define digital banking in Asia, with capabilities being agnostic to payment methods or forms of storage across cards, digital wallets, bank accounts, and open banking.

Meanwhile, new services like ‘Request to Pay’ (R2P) will emerge as key differentiators. With Asia and the US already live and other regions preparing to launch similar initiatives in 2022, expect corporate and government collections to increasingly move to R2P.

Keeping it simple

Digitalisation is also forcing many banks and other financial institutions to rationalise their communication protocols to better navigate and communicate between varying regional standards.

Several traditional and current legacy data standards limit tracking capabilities and can pose major reconciliation and traceability challenges, especially in a real-time environment. ISO 20022, an international standard for electronic data exchange between financial institutions, will help.

ISO 20022 started out with low-value payments (cards, wallets, QR pay etc.) before incorporating high-value, real-time payments (cash management, Swift, etc.). This ability to combine or converge low and high-value real-time payment data makes it ideal for financial services as it dramatically reduces duplication and complexity while improving governance, visibility, and efficiency.

Ultimately, ISO 20022’s flexibility means any new real-time payment infrastructure won’t require a new data standard but can simply be combined with current systems, significantly improving time to market, effectiveness, interoperability, and governance.

Capitalising on cross-border

Despite the market opportunity and a high interest in regional payment scheme integration, cross-border payments have proved elusive in Asia.

Currently, real-time payments are restricted to domestic schemes and a small but growing number of bilateral agreements between close neighbours. But there are moves to change this, as Southeast Asia central banks continue to explore bilateral connectivity and interoperability between their domestic schemes to extend and expand regional linkages within ASEAN and the greater Asia Pacific.

While ASEAN still does not possess an integrated regional payments framework between members like the EU, many bilateral arrangements, such as the upcoming Singapore / India (mid-2022) initiative, have created greater organic integration. This creates a form of regionalisation by stealth rather than by design. As more of these bilateral connections emerge, real-time cross-border payments will surge, and with it, Asia’s economies.

The race to real-time

As the world continues to go digital, there is an opportunity to ride on the growth of digital payments and provide secure and reliable financial services to meet the ever-changing needs of Asia’s consumers. Digital and real-time payments are no longer a nice-to-have but a must-have.

It is clear the deficiencies and inefficiencies of cash are increasingly exposed to even its most ardent supporters, and the momentum is now with digital payments. With so many aligned stakeholders, the future of Asia’s commerce, and consumerism, is now clearly heading toward digital and real-time payments.

Changing consumer and retail trends across the region have propelled the rapid growth of Asia’s digital economy. There is a huge impetus and appetite from all parties for more integrated real-time payment services—consumers demand accessibility, immediacy, and simplicity. These developments are just part of an ongoing evolution of the real-time payments landscape that will see more advanced features being introduced to enhance the payments experience.

CategoriesIBSi Blogs Uncategorized

Spoof? You can’t handle the Spoof

Steve Wilcockson, Product Marketing, Data Science, KX

Markets have been stunned recently by regulators hitting high-profile organizations, including tier one investment banks and trading platforms, with significant fines for cases involving ‘spoofing’.

by Steve Wilcockson, Product Marketing, Data Science, KX

Spoofing is a form of market manipulation where a trader places a large series of orders to buy or sell a financial asset, such as a stock, bond, or futures contract, with no intention of executing them. With increasing varieties of interconnected asset classes being traded, organizations must be more alert across all of their markets or risk severe sanctions.

For example, in one case, a trader took advantage of the close correlation between U.S. Treasury securities and U.S. Treasury futures contracts and engaged in cross-market manipulation by placing spoof orders in the futures market to profit in the cash market. This resulted in a $35million fine! Or take the case of precious-metals traders who consistently manipulated the gold and silver market over seven years and lied about their conduct to regulators who investigated them. Penalties are in the order of a billion USD.

A revolution in detection

Such cases represent a clear failure to prevent instances of market abuse, and we might ask how that is possible given recent investments in detection systems designed to help protect organizations from such activity.

Technology on its own is not a solution. Personal ethics are, and always will be, an issue. However, technical evolution in how spoofing is conducted must be countered with a revolution in spoof detection. Traditional spoofing operates where false, but manipulative, orders are placed on the same asset where the unlawful profits may get realized. Traditional systems may capture such instances well. However, systems can and have failed in cases of more furtive manipulation, such as realizing the profit on a derivative by placing the spoofing orders on an underlying asset, not the derivative contract itself.

Successful future-proofed technologies must look for correlations across assets, business units, and markets. But more monitoring means more data and compute overhead, as well as team and workflow challenges.

When monitoring so many more data combinations, static detection systems face challenges. They need to be sufficiently agile and dynamic to handle greater data dimensionality. Robust statistics, machine learning, and behavioural analytics can help quickly synthesize data, provide early indicators of suspicious activities, and quickly eliminate false positives, but more is needed. Delivering rigorous historical event analysis and real-time insights, detection systems and their owners need dimension-busting algorithms that can work with ever-increasing volumes and complexities of data at speed.

Scalable analytics

Detection technologies must adapt to evolving market needs: new data types, the sheer volume of data, and constant updates over time. Time-series data – collections of data, often from different sources and types, organized through time – is the most efficient base unit, enabling ready processing to seek correlations, anomalies, and patterns. For example, when looking for spoofing and “layering” specifically, internal order/quote actions and trades are compared to market quotes, not just top of the book but also in their depth and consolidated trades. This helps determine if deceptive orders and cancellations that formed part of the strategy were marketable (i.e., likely to execute) at the time of the transaction. This can consist of hundreds of millions of records or more. The North American futures industry, for instance, generates over 100 billion order messages each day, and the securities markets billions more!

Choosing the right haystack

Another challenge is finding meaning in the masses of data. In plain terms, when looking for a needle in a haystack, select the right haystack to start with, and then minimize the disruption to finding the needle. In such cases, machine learning can deliver more efficacy over such high-dimensional data than rules-based solutions. Yet rightly or wrongly, and for reasons of regulatory compliance and governance around explainability and reproducibility, machine learning models tend to augment easier-to-validate rules-based processes.

However, machine learning techniques can compute over as many axes as there are useful features, easily. One popular method deployed across many industries and applications – from police surveillance to cybersecurity, from search engine recommendations to predictive healthcare and financial surveillance – is a Support Vector Machine (SVM). This is a great algorithm to identify and score features – measurable pieces of data – such as colours and distances on an image, or, in the financial world, trade characteristics and trading patterns including fraudulent features across different data sets.

Many other algorithms and tests apply in addition to SVMs. Whatever the model approach – clustering or regression, linear or nonlinear, machine or deep learning algorithms – their parameterization is invaluable in financial surveillance. For spoofing, they can navigate well the frontiers and layers of normal and abnormal market activities, and assess balanced and unbalanced markets, where liquidity might be illusory or volume artificial.

Conclusion

Spoofing is hard to detect. Its very existence relies on trades likely not being executed, increasingly across different markets and assets. As the examples have shown, regulators have the teeth to find and punish such market-abusing spoofers, so regulated entities need to ensure they have the tools to find them too. Personal ethics will forever challenge financial organizations and regulators, but dynamic, flexible, fast technologies navigating highly complex data sets can future-proof organizations, adding agility and scalability to their fraud detection, crime, and AML stacks.

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