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Five ways to empower ‘Gig Workers’ with Digital Lending Solutions

The “Gig Economy” has emerged as an increasingly relevant phenomenon in today’s job market. The work model allows professionals to offer their services independently, especially through digital channels, without being tied to traditional job roles. This method offers flexibility and autonomy, simultaneously providing the opportunity to diversify incomes and explore different areas of expertise.

By Ranjan Kumar, Head of Finance & Accounts, RupeeRedee

Ranjan Kumar, RupeeRedee
By Ranjan Kumar, Head of Finance & Accounts, RupeeRedee

With the advancement of technology and the appearance of a myriad of digital platforms, the Gig Economy has attracted a significant number of professionals. Currently, it is expanding at a CAGR of 15% and fostering a robust network of workers ranging from delivery workers, drivers, designers, programmers, and many others.

However, regardless of the nature of work, the lack of financial stability remains a fundamental constant, placing Gig workers in need of robust financial services. The burgeoning potential of this economy space demonstrates the benefits fintech can avail by tapping into this new labour paradigm, offering tailored financial solutions based on the needs of freelancers.

Why Gig workers, specifically?

Gig workers, even though they comprise 85% of India’s workforce, have irregular cash flow and limited access to financial products like credit cards or pre-approved credit lines, and any sudden expenditure can upend their stability.

Income and Wealth Management

Unlike salaried workers, gig workers are subjected to an uncertain flow of income, regular payment delays, or no employee-sponsored retirement or insurance plan to fall back on. Thus, they need to be offered financial services that systematically analyse and offer insights into their income patterns, incorporate fractional savings in their spending patterns, and provide them with education and awareness for the same.

Unique Financing solutions

Due to the unique nature of income patterns, gig workers appear as less credible than salaried workers, which leads to financial products like loans and credit cards being underserved to this segment by financial service providers. Therefore, there is a huge unmet need for hassle-free, low-interest credit, which can be given by employing tools that can assess the creditworthiness of gig workers tailored to suit the nature of Gig work.

Fintechs catering to the financial needs of freelancers

Although the Gig Economy is growing, there is still limited competition in terms of financial services, which provides a unique opportunity for fintechs to position themselves as leaders in this rapidly growing market segment. By focusing on providing tailored financial solutions like specialised bank accounts, financial management tools, and flexible lending options, they can deliver exceptional customer experience earning the trust and loyalty of gig workers.

Data Analysis and Profiling

Fintechs use leading technologies like AI and data analytics to assess credit risk in a holistic manner and gather data that allows them to understand the financial needs of this segment and provide inclusive and equitable financial services to workers in the Gig Economy.

Fintech-powered Tailored Products or Services for Gig Economy Professionals

Considering the scenario of the gig economy, new-age digital lending platforms offer low-installment-based loans that allow borrowers to not worry about immediate repayment and can, in fact, enjoy the flexibility of splitting it over a few days, weeks, or even months. Hence, they still have access to liquidity. In addition, digital lenders leverage business process management systems to automate and optimise internal processes related to the care and support of gig workers by adopting machine learning algorithms that give insight into their financial behaviour.

Furthermore, by implementing ECM systems, digital lenders can easily store, access and organise relevant information, maximising operational efficiency and ensuring data security and confidentiality of gig employees. Apart from this, in order to save money or generate a financial surplus, they offer to store money in an investment instrument at minimum rates that can be liquidated on short notice. Thus, fintech can capture an expanding market and build strong relationships with this new segment.

Future Venture

The future of the Gig Economy holds limitless potential with the development of intuitive interfaces designed specifically for the needs of gig workers. This involves offering income and expense tracking tools, providing clear reports on transactions, and providing access to relevant financial resources, which poses an incredible venture for financial service providers to attract and retain Gig Workers.

CategoriesAnalytics IBSi Blogs Payments

How to achieve growth and strengthen resilience using automated AR and digital payment

Marco Eeman, Managing Director, Europe, Billtrust
Marco Eeman, Managing Director, Europe, Billtrust

Times are challenging for businesses of all shapes and sizes as we enter the second half of 2023. Market volatility and slowing growth are being driven by high inflation and interest rates, economic instability, and geopolitical pressures, on a micro and macroeconomic level.

By Marco Eeman, Managing Director, Europe, Billtrust

Only resilient companies will flourish, but the IMF warned of the increased risk of a ‘hard landing’ for the global economy just last week. It predicted a 25% chance that the annual global growth rate could fall below 2% this year – double its normal level.

For businesses to rise to these challenges, companies across all industries are taking a good look at their income and expenditure. Those that will ultimately succeed recognise that it is not simply cash flow that businesses should pay attention to, it’s how that cash is flowing.

Drive growth during uncertain times

A well-executed, automated accounts receivable process can positively impact a company’s cash flow, working capital efficiency, customer relationships, risk management, and financial decision-making. By optimising this process, a company can enhance its financial stability, profitability, and long-term success, even in an extremely challenging economic climate. Digital payment systems can also deliver a series of interesting advantages.

Increased efficiency and faster cash flow

Automated AR and digital payment systems streamline financial transactions by automating processes, reducing paperwork, and minimising manual errors. This efficiency leads to cost savings and allows businesses to allocate resources more effectively, contributing to improved profitability.

Timely and efficient invoicing and collections are crucial for maintaining a healthy cash flow, which has never been more important than it is now, as it allows companies to meet their financial obligations such as paying suppliers and employees. Digital payments enable companies to receive funds quickly, accelerating their cash flow. Compared to traditional payment methods like wire transfers, digital payments are processed in real-time or with minimal delay, ensuring faster availability of funds. A robust AR solution also automates collections tasks so any overdue invoices are sorted out faster, freeing up time that can be used in more value-adding spaces.

​​Expanded customer base and global reach

Streamlining the invoicing process can help foster positive client relationships and prove reputationally beneficial. An automated approach will simplify the invoicing process and minimise errors. Also, by accepting digital payments, companies can tap into a broader customer base. Many consumers prefer the convenience and security offered by digital payment methods such as credit cards, mobile wallets, and online banking. By accommodating these preferences, businesses can attract and retain more customers, leading to increased sales and profitability.

Automated AR solutions and digital payment systems facilitate international transactions and enable businesses to expand their operations across borders. Companies can easily accept payments from customers in different countries, opening up new markets and revenue streams. This global reach enhances business resilience by diversifying customer bases and reducing dependence on specific markets.

Data insights and cost reduction

Digital and automated payment and AR systems, and the added use of AI-powered tools, generate vast amounts of transactional data which enable companies to make data-driven, risk-adjusted decisions that reflect current circumstances and offer more control during a period of significant uncertainty. By leveraging analytics and data mining techniques, companies can gain valuable insights into customer behaviour, spending patterns, and preferences. These insights can inform strategic decisions, such as targeted marketing campaigns, personalised offers, and product/service enhancements. By leveraging data, businesses can optimise their operations, tailor their offerings, and boost profitability.

Automated AR not only allows companies to optimise their way of working, but it also allows companies to save paper, printing, and postage costs and eliminate expenses associated with physical checks, cash handling, and manual reconciliation. Moreover, digital payments can automate recurring billing processes, reducing administrative overhead and improving operational efficiency.

Choosing the right solution

Businesses must focus on compatibility when looking for a modern AR provider and make sure the solution is integrated with the open Business Payment Network (BPN) and interoperable with the larger payments ecosystem. It’s also important to work with an AR partner that has an in-depth understanding of evolving payments legislation. For example, EU laws are currently changing: in December the EU published the VAT in the Digital Age (ViDA) directive which will mandate e-invoices. It’s crucial businesses implement processes that are fully compliant with all relevant trading laws and choose tech solutions that help, not hinder this.

Conclusion

Digital payments offer numerous advantages that can contribute to building resilience and driving profits for companies. By embracing digital AR systems, businesses can improve efficiency, accelerate cash flow, access a larger customer base, expand globally, enhance security, gain valuable data insights, and reduce costs,

CategoriesAnalytics IBSi Blogs venture capital

Surviving and Thriving: How Indian FinTech start-ups can insulate against funding winter

Rahul Tandon, Chief Product Officer, Safexpay
Rahul Tandon, Chief Product Officer, Safexpay

A funding winter is a period of reduced venture capital funding during which investors become cautious and risk-averse, resulting in a lack of funds for new businesses. The global economic meltdown has had some knock-off effect on the Indian FinTech industry as well. But the rate of adoption of Indian FinTech is still rising and shining. As per the Economic Survey 2022-23, Indian FinTech companies witnessed a staggering adoption rate of 87% across various sects of users including the underserved and those who belong to the bottom most stratum.

By Rahul Tandon, Chief Product Officer, Safexpay

This beats the global average by 23%. With over 2100+ FinTech companies, India is the third-largest FinTech ecosystem in the world. Despite the challenges, Indian FinTech start-ups attracted investments worth $1.2 billion in Q1 2023, a sharp jump of 126% compared with $523 million raised in Q4 of 2022, according to a report compiled by market intelligence platform Tracxn.

However, the total funds raised were 55% lower than $2.6 billion raised in Q1 2022. The number of funding rounds in Q1 2023 also experienced a drop of 77% and 39% against Q4 2022 and Q1 2022, respectively. The ecosystem has remained resilient, promoting innovation, improving operational efficiency, and prioritising regulatory compliance to succeed.

FinTechs Modifying Business Model

In the Indian financial services industry, partnerships have played a vital role in sustaining operations and generating cash flow. To adapt, businesses have adjusted their models, forming alliances and collaborations. FinTech companies often collaborate with banks, NBFCs, and insurance firms, leveraging their customer base and accessing resources. Such collaborations enable them to expand their offerings, such as digital lending platforms and payment solutions. FinTechs have also taken steps to conserve cash by scaling back on activities like marketing, prioritising cost-effective approaches. By aligning expenses with revenue streams, start-ups aim for sustainable growth and attracting investor interest.

Innovation is not only in products and services but also in business models. The reason being that entrepreneurs often get funding in a 12-18 month period, those who have not secured consecutive rounds of funding may have a limited runway. As a result, it is critical for FinTechs to run a business, which is sustainable and open to adaptation. Overspending on client acquisition and other unnecessary areas could be fatal for the growth and sustenance of the business. Focus should be on improving unit economics and being conservative with the initial funding. Start-ups, especially in FinTech, can boost their prospects of long-term success by implementing these actions.

Fostering Innovation

Innovation has been a driving force for Indian FinTech start-ups to attract investors and differentiate themselves in a highly competitive landscape. These start-ups have embraced cutting-edge technologies and developed innovative solutions to address the evolving needs of consumers. For instance, they have leveraged artificial intelligence, machine learning, and blockchain to create secure and efficient financial services platforms.

Government support has played a crucial role in fostering a culture of innovation and securing funding during challenging times. The Indian government has introduced initiatives like the “Digital India” campaign and the “Start-up India” program, which provide support and incentives for FinTech start-ups. Such government initiatives have encouraged entrepreneurs to develop innovative solutions, attract investors, and contribute to the growth of the FinTech ecosystem. Furthermore, ongoing innovations such as differentiated banking and insurance licenses, the introduction of Central Bank Digital Currency (CBDC), the implementation of Account Aggregator, the emergence of the Open Credit Enablement Network (OCEN), the integration of Digilocker, and the establishment of the Open Network for Digital Commerce (ONDC) are fuelling continuous progress in the sector.

Enhancing Operational Efficiency

Indian FinTech startups recognise the importance of optimising their operations to save money and exhibit profitability potential. Leveraging technology to increase operational efficiency is a key strategy for fintech companies. By automating manual processes, implementing artificial intelligence and machine learning algorithms, and utilizing big data analytics, FinTech firms can streamline their operations and reduce costs. For example, digital on boarding processes can significantly reduce the time it takes to open an account or process a money transfer. Additionally, chatbots can provide customer service around the clock, freeing up staff time for more complex tasks. These innovations not only lower operational expenses but also improve consumer experience, attracting a wider user base.

Credibility and Regulatory Compliance

FinTech and payment companies in India face a complex and evolving regulatory environment. Compliance requirements include obtaining licenses, adhering to data protection rules, complying with AML and KYC regulations, ensuring secure technology infrastructure, maintaining accurate records, submitting reports to regulators, and undergoing audits.

For FinTech start-ups to receive finance, trust and regulatory compliance are critical. They realise the need of preserving clients’ data, employing effective security measures, and adhering to relevant regulations. With data breaches and privacy concerns on the rise, start-ups have prioritised data security measure while maintaining transparency and responsibility in their operations.

Furthermore, forging solid alliances with banks, financial institutions, and regulatory agencies boosts the legitimacy of the whole ecosystem. Collaborative efforts to build regulatory frameworks, encourage responsible lending practises, and defend consumer interests foster a trust and confidence ecosystem.

The future of regulatory compliance in Indian FinTech and payments looks promising with the government’s push towards digitisation and financial inclusion. The apex bank has been working towards creating a more robust regulatory framework to ensure that the growing FinTech industry remains compliant with regulations. One of the key initiatives taken by RBI is the creation of a regulatory sandbox, which allows FinTech companies to test their products in a controlled environment before launching them in the market.

Way forward

The future of Indian FinTech industry is in position for growth and resilience, overcoming the challenges posed by the funding winter. To attract investor interest, FinTech companies should adapt their business models, forge strategic partnerships, and prioritise sustainable growth. Innovation will remain a crucial factor in setting them apart from competitors, with a focus on building scalable and profitable enterprises while optimising operational efficiency through technology integration.

Upholding credibility and regulatory compliance become paramount, encompassing data security, transparency, and responsible practices. By collaborating with banks, financial institutions, and regulatory bodies, FinTech firms can foster a reliable ecosystem. With government support and regulatory initiatives, the future looks promising for the Indian FinTech and payments industry, as it continues to drive financial inclusion and digital transformation across the nation.

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