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Driving Financial Services on ONDC: An Invitation to Tech Innovators and Banks

The digital commerce landscape is undergoing a transformative shift with the advent of the Open Network for Digital Commerce (ONDC). This initiative is not just a platform but a movement towards a more inclusive and competitive marketplace. For banks and technology companies, ONDC represents a frontier of opportunities to redefine financial services. Central to this transformation are technology providers (TSPs), whose contributions are crucial in expanding ONDC’s reach.

Why ONDC Matters

ONDC’s purpose is to democratise the access to suppliers and create a platform for buyers across various industries. ONDC’s decentralised, node-based architecture allows for greater market access and competition. This approach ensures that smaller merchants can participate on equal footing with larger enterprises, thereby democratising digital commerce. ONDC does not operate as a traditional marketplace with a centralised front-end or back-end. Instead, it functions as a decentralised network where various participants, including buyers, sellers, and technology service providers (TSPs), can interact and transact seamlessly. The platform emphasises high-provenance data flow and connectivity, ensuring that all transactions are secure and transparent.

The ONDC Advantage

The platform works differently from traditional online shopping sites. It doesn’t have a usual front-end or back-end. Instead, it acts as a marketplace where different users can connect and do business, making data flow more secure and benefiting everyone involved. As of July 2024, the platform is live in 608+ cities with 10 domains including the financial services domain of access to credit. The platform has 110 network participants with 6.5 Lakh sellers/service providers. The platform has fulfilled 120 Lakh cumulative transactions till June 2024.

Expanding Financial Service Distribution

For banks and FinTech firms, ONDC offers a groundbreaking opportunity to reach new markets by building a strong distribution layer that connects seamlessly with various sell-side apps.
Thanks to ONDC’s node-based architecture, technology providers can facilitate these connections, allowing financial institutions to tap into a broader customer base, including those in rural and remote areas. The platform’s low-cost participation model, supported by TSPs, makes it easier for financial services to integrate and scale within the ONDC ecosystem, thereby lowering barriers to entry.
For instance, an NBFC based in a metro city like Mumbai will not plan to open a physical branch in rural region due to the high cost of operations and customer service. However, through the ONDC framework, they can lend to a consumer in the rural most region of the country expanding their distribution reach seamlessly. This is a critical aspect of financial inclusion, as it allows financial services to be more accessible and relevant to different segments of society.

Advancing Product Sachetisation and Financial Inclusion

One of ONDC’s key strategies is product sachetisation—offering small, easy-to-access financial products like micro-loans, small-ticket mutual funds, and term insurance. Technology providers play a vital role in this by creating the digital infrastructure that makes these products available on the platform. By supporting the distribution of these small-scale financial products, TSPs help financial institutions reach a broader audience, especially those who have historically been excluded from traditional banking services.
This strategy aligns perfectly with ONDC’s mission of promoting financial inclusion. This democratisation of financial services is a significant step toward bridging the financial inclusion gap in India.

Role of Technology Service Providers

Technology Service Providers (TSPs) are crucial in offering a range of software applications either as standalone solutions or via cloud-based services. TSPs enable seamless business operations on the network, empowering players to participate in e-commerce without requiring in-house technology capabilities. TSPs also serve as drivers for achieving ONDC goals and attracting businesses of various sizes to join the network.

Conclusion

As ONDC continues to grow, with around 300,000 merchants onboarded and 6.7 million daily transactions, the potential for financial services integration is immense. Early adopters like DMI Finance and Aditya Birla Finance have already connected with the ONDC network, and several other financial institutions are in the process of joining.
Banks and FinTechs must align with ONDC’s objectives to provide credit for income generation, insurance for protection, and mutual funds for wealth accumulation. Technology providers play a crucial and dynamic role in the success of ONDC, particularly in the realm of financial services.
It is imperative that the technology providers bring their banking and financial institutions clients to collaborate to build seamless digital journeys on the ONDC platform.
As ONDC continues to grow, the partnership between technology providers, financial institutions, and other stakeholders will be essential in ensuring that the benefits of digital commerce reach every corner of the country, paving the way for a more inclusive and equitable financial ecosystem.

CategoriesAnalytics IBSi Blogs venture capital

Surviving and Thriving: How Indian FinTech start-ups can insulate against funding winter

Rahul Tandon, Chief Product Officer, Safexpay
Rahul Tandon, Chief Product Officer, Safexpay

A funding winter is a period of reduced venture capital funding during which investors become cautious and risk-averse, resulting in a lack of funds for new businesses. The global economic meltdown has had some knock-off effect on the Indian FinTech industry as well. But the rate of adoption of Indian FinTech is still rising and shining. As per the Economic Survey 2022-23, Indian FinTech companies witnessed a staggering adoption rate of 87% across various sects of users including the underserved and those who belong to the bottom most stratum.

By Rahul Tandon, Chief Product Officer, Safexpay

This beats the global average by 23%. With over 2100+ FinTech companies, India is the third-largest FinTech ecosystem in the world. Despite the challenges, Indian FinTech start-ups attracted investments worth $1.2 billion in Q1 2023, a sharp jump of 126% compared with $523 million raised in Q4 of 2022, according to a report compiled by market intelligence platform Tracxn.

However, the total funds raised were 55% lower than $2.6 billion raised in Q1 2022. The number of funding rounds in Q1 2023 also experienced a drop of 77% and 39% against Q4 2022 and Q1 2022, respectively. The ecosystem has remained resilient, promoting innovation, improving operational efficiency, and prioritising regulatory compliance to succeed.

FinTechs Modifying Business Model

In the Indian financial services industry, partnerships have played a vital role in sustaining operations and generating cash flow. To adapt, businesses have adjusted their models, forming alliances and collaborations. FinTech companies often collaborate with banks, NBFCs, and insurance firms, leveraging their customer base and accessing resources. Such collaborations enable them to expand their offerings, such as digital lending platforms and payment solutions. FinTechs have also taken steps to conserve cash by scaling back on activities like marketing, prioritising cost-effective approaches. By aligning expenses with revenue streams, start-ups aim for sustainable growth and attracting investor interest.

Innovation is not only in products and services but also in business models. The reason being that entrepreneurs often get funding in a 12-18 month period, those who have not secured consecutive rounds of funding may have a limited runway. As a result, it is critical for FinTechs to run a business, which is sustainable and open to adaptation. Overspending on client acquisition and other unnecessary areas could be fatal for the growth and sustenance of the business. Focus should be on improving unit economics and being conservative with the initial funding. Start-ups, especially in FinTech, can boost their prospects of long-term success by implementing these actions.

Fostering Innovation

Innovation has been a driving force for Indian FinTech start-ups to attract investors and differentiate themselves in a highly competitive landscape. These start-ups have embraced cutting-edge technologies and developed innovative solutions to address the evolving needs of consumers. For instance, they have leveraged artificial intelligence, machine learning, and blockchain to create secure and efficient financial services platforms.

Government support has played a crucial role in fostering a culture of innovation and securing funding during challenging times. The Indian government has introduced initiatives like the “Digital India” campaign and the “Start-up India” program, which provide support and incentives for FinTech start-ups. Such government initiatives have encouraged entrepreneurs to develop innovative solutions, attract investors, and contribute to the growth of the FinTech ecosystem. Furthermore, ongoing innovations such as differentiated banking and insurance licenses, the introduction of Central Bank Digital Currency (CBDC), the implementation of Account Aggregator, the emergence of the Open Credit Enablement Network (OCEN), the integration of Digilocker, and the establishment of the Open Network for Digital Commerce (ONDC) are fuelling continuous progress in the sector.

Enhancing Operational Efficiency

Indian FinTech startups recognise the importance of optimising their operations to save money and exhibit profitability potential. Leveraging technology to increase operational efficiency is a key strategy for fintech companies. By automating manual processes, implementing artificial intelligence and machine learning algorithms, and utilizing big data analytics, FinTech firms can streamline their operations and reduce costs. For example, digital on boarding processes can significantly reduce the time it takes to open an account or process a money transfer. Additionally, chatbots can provide customer service around the clock, freeing up staff time for more complex tasks. These innovations not only lower operational expenses but also improve consumer experience, attracting a wider user base.

Credibility and Regulatory Compliance

FinTech and payment companies in India face a complex and evolving regulatory environment. Compliance requirements include obtaining licenses, adhering to data protection rules, complying with AML and KYC regulations, ensuring secure technology infrastructure, maintaining accurate records, submitting reports to regulators, and undergoing audits.

For FinTech start-ups to receive finance, trust and regulatory compliance are critical. They realise the need of preserving clients’ data, employing effective security measures, and adhering to relevant regulations. With data breaches and privacy concerns on the rise, start-ups have prioritised data security measure while maintaining transparency and responsibility in their operations.

Furthermore, forging solid alliances with banks, financial institutions, and regulatory agencies boosts the legitimacy of the whole ecosystem. Collaborative efforts to build regulatory frameworks, encourage responsible lending practises, and defend consumer interests foster a trust and confidence ecosystem.

The future of regulatory compliance in Indian FinTech and payments looks promising with the government’s push towards digitisation and financial inclusion. The apex bank has been working towards creating a more robust regulatory framework to ensure that the growing FinTech industry remains compliant with regulations. One of the key initiatives taken by RBI is the creation of a regulatory sandbox, which allows FinTech companies to test their products in a controlled environment before launching them in the market.

Way forward

The future of Indian FinTech industry is in position for growth and resilience, overcoming the challenges posed by the funding winter. To attract investor interest, FinTech companies should adapt their business models, forge strategic partnerships, and prioritise sustainable growth. Innovation will remain a crucial factor in setting them apart from competitors, with a focus on building scalable and profitable enterprises while optimising operational efficiency through technology integration.

Upholding credibility and regulatory compliance become paramount, encompassing data security, transparency, and responsible practices. By collaborating with banks, financial institutions, and regulatory bodies, FinTech firms can foster a reliable ecosystem. With government support and regulatory initiatives, the future looks promising for the Indian FinTech and payments industry, as it continues to drive financial inclusion and digital transformation across the nation.

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